Returns
Policy.

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Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
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Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •
Drezmi • Virtual Try On • Occasions •

Returns Policy

Last Updated: June 11, 2024
This returns policy ("Returns Policy") shall be enforceable and are valid and binding against any User. The continued use of and/or access to the Platform and/or Services shall be deemed to be consent to be and an acknowledgement that a User is, bound to the Returns Policy.

Interpretation and Definitions

Interpretation

The clause headings in this document have been inserted for convenience only and not for interpretation purposes.
Reference herein to the singular includes the plural and vice versa.

Definitions

The following defined terms shall, wherever used in this Privacy Policy, bear the corresponding meaning ascribed to them:
  • "Affiliate" means any holding company, subsidiary company, trust, partner, agent, director, shareholder, employee, representative, officer, official, associate, contractor or any other person appointed by a Party, from time to time;
  • "CPA" means the Consumer Protection Act, 68 of 2008;
  • "Infinatech" means Infinatech Global (Pty) Ltd, (with Registration Number: 2023/924832/07) and its Affiliates (where the context may require);
  • "Module" means a specific component of functionality of the Services and/or the Platform;
  • "Parties" means Infinatech and each Userindividually and "Party" shall refer to either of them;
  • "Platform" means any website, network, or application which is developed and/oroperated and/or controlled, by or for,Infinatech, in respect of the Mobile App and includes the content and Services available on and through the Platform and any page, part or element thereof;
  • "Products" means any goods available for purchase through the Services from time to time;
  • "Services" means the Mobile App and any other services which may be available on or through the Platform from time to time;
  • "Mobile App" has the same definition as in the Terms;
  • "Terms" means the user terms and conditions, as amended from time to time, together with any annexures thereto;
  • "User" means any person and/or entity that accesses and/or makes use of, the Platform and/or the Services or any part thereof

RETURNS

Unless otherwise specifically stated:
  • on the Mobile App; or
  • on the Drezmi Platform; or
  • by a specific brand that is sold on the Platform;
the provisions of this Returns Policy shall apply to any return of a Product that a User wishes to make.
Users shall be entitled to return unwanted Products ordered and delivered, provided that:
  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
  • it is not missing any accessories or parts;
  • it is not a Product that is not eligible for return as set out in clause 3.7; and
  • the User logs a return on the Platform within 7 days of delivery of the unwanted Product to the User, provided that defective Products shall be capable of being returned for a period of 30 days from delivery thereof.
Infinatech's representative shall be entitled to refuse collection of an unwanted Product that is not properly packaged for transport.
Infinatech shall inspect the returned Product as soon as is reasonably possible after receipt of the returned Product by Infinatech, and in the event that Infinatech is satisfied that the Product complies with the requirements of clause 3.1, Infinatech will either credit the User's account or refund the User, at the User's discretion
In the event that Infinatech delivers the incorrect Product to the User, the User shall notify Infinatech, in writing, of the incorrect Product having been delivered, and Infinatech will collect the incorrect Product from the User, provided that in the event that Infinatech is satisfied that the Product was incorrect, Infinatech will, at the User's discretion, either deliver the correct Product to the User; or credit the User's account with the purchase price of the Product; or refund the User, subject to the remaining provisions of this Returns Policy.
The costs associated with the return of Products shall be payable as follows:
  • an unwanted Product shall be returned to Infinatech at the cost of the User;
  • an incorrect Product shall be returned to Infinatech at the cost of Infinatech.
The following Products shall not be eligible for a refund, exchange or credit:
  • electronic Vouchers;
  • intimates, lingerie, swimwear, bodysuits or underwear;
  • jewellery for body piercings;
  • consumables or fragrances which has been opened; or
  • Products which have been personalised or made to specifications, unless defective; or
Should a Product be damaged at the time of delivery:
  • the User shall notify Infinatech of such damaged Product; and
  • Infinatech will arrange to collect the damaged Product at no cost to the User and, if determined by Infinatech to have been damaged, Infinatech will, at the User's discretion, repair or replace the Product as soon as reasonably possible and if possible, or credit the User's account with the purchase price of the Product, or refund the User.
For the purposes of clause 3.2.5, a defect is a material imperfection in the manufacture of a Product, which makes the Product less acceptable than one would reasonably be entitled to expect in the circumstances, provided that notwithstanding anything to the contrary contained herein, the return, replacement, and refund in respect of any defective Products shall be subject to any applicable warranties provided by Infinatech, or a third party supplier.
In the event that a User fails to fully and adequately return and Products to Infinatech, in accordance with this clause 3, the User may be liable to reimburse Infinatech for the cost of collecting the Product from the User and/or the cost of having the Product returned to the User, at Infinatech's discretion.

CHANGES AND AMENDMENTS

Infinatech reserves the right, in its sole and absolute discretion, to do any of the following, at any time and without prior notice or justification:
  • amend the Terms;
  • amend this Returns Policy
  • amend the contents of the Platform and/or Services available;
  • discontinue any aspect and/or Module of the Platform and/or Services;
  • change the software and hardware required to access and make use of the Platform and/or Services; and/or
  • to delete the Platform
Any amendment of this Returns Policy shall be deemed to be in force and effect, and binding on the User, on the date of publication of such amended terms to the Platform.
Should the User not agree with or accept the
amendment of this Returns Policy, then the Usermust not use the Platform and/or Services.

ENTIRE AGREEMENT AND SEVERABILITY

No variation or waiver of any of these Terms will be binding or effectual for any purpose unless expressed in writing by a duly authorised representative of Infinatech, and any such waiver will be effective only in the specific instance and for the purpose given.
Any failure by Infinatech to exercise or enforce any right or provision shall in no way constitute a waiver of such right or provision.
In the event that any term or condition detailed herein is found unenforceable or invalid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall remain enforceable and applicable

APPLICABLE AND GOVERNING LAW

The Platform is hosted, controlled and operated within the Republic of South Africa and therefore, subject to the remainder of these Terms, the South African law enforced by the South African courts governs the use of, or inability to use, the Platform, its content, Services, and/or anyproducts.
Nothing in this clause 6, or any other provisions in these Terms, shall limit a User's right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.